Brianna Koehn

1821 Burr Oak Street

Arlington, TX 76012

          (817)879-4433        briannakoehn@gmail.com

 

 

HIGHLIGHTS OF QUALIFICATIONS

Logistics Experience

§    Assist city and line haul dispatch with administrative duties, drivers and customers

§    Knowledge setting up routes, dispatching drivers, rerouting drivers

§    Schedule pick up, delivery and install appointments to both businesses and consumers

§    Extensive knowledge of warehouse procedures both office, dock, dispatch and administrative

§    Skillful at locating lost freight (OS&D) and worked with management to oversee special accounts

§    Familiar with AS400 software and other Microsoft based dispatch and billing software

§    Accomplishment: Reduced the wait time for install deliveries by almost two weeks. Rearranged the way installs were organized and stored there by allowing quicker access to older freight. Assisted in creating a team to work specifically on the installs and their customers (Estes, 2013).

§    Accomplishment: Trained staff and assisted in troubleshooting the integration of Windows programs into city dispatch and office. Guided drivers through inputting into handhelds and troubleshooting devices and programs. Aided office staff in learning new billing program and integrating the old and new technology (Saia, 2005).

Office Skills

§    Manage multiple phone lines by directing incoming calls, taking messages, transferring to appropriate extensions and assisting customers

§    Utilize Microsoft Word, Excel, Access, Outlook, OneNote and Skype for many operating systems such as Windows 98, NT, XP, 8 and 10

§    Perform extensive word processing to create professional documents, bills, memos, collections statements, requests for documents and advertisements

§    Proficient at data entry, 10-key and typing, 50 words per minute

§    Customer service experience both face to face and over the phone, outbound calling, inbound calling, sales and collections

WORK EXPERIENCE

Warehouse Manager     Native Solar, Dallas, TX    May 2014 - August 2014

Dispatch Assistant, Office Clerk Estes Express, Aurora, CONovember 2012 – January 2014

Office Clerk, BillerBrown Transfer, Commerce City, CO April 2012 – October 2012

Dispatch Assistant, Office ClerkSaia Motor Freight, Grand Prairie, TX July 2009 September 2010 &

November 2003 – November 2006

Customer Service Manager, Condor Moving, Arlington, TX February 2008- September 2008

Administrative Assistant

 

EDUCATION

Tarrant County College, Arlington, TX

Degrees: AAS Small Business Management and EntrepreneurshipGraduating May 2016

AAS Business Administration Accounting AssistantGraduating May 2016

GPA: 3.4/4.0 scale